“I felt that you were caring, you communicated with me regularly, you helped me make good decisions about price and other details, and you did that in a way that informed me and gave me confidence in those decisions. I know that you know the real estate market in Rochester. You helped me understand all aspects of the transaction, and I knew that if I needed more information, you would provide that. You were excellent in your communications, and honest in your assessment of the situation with my own house. You framed even difficult things in positive ways, making it easy for me to make decisions that led to a reasonably timely sale of my house. I guess the primary feelings are confidence and gratitude.”
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